SKR Hair Terms & Conditions

SKR Hair website

This website is owned and managed by SKR Hair. By using this website and our services you (user/customer) agree to be bound by the terms and conditions listed below and throughout the website. We (SKR Hair) reserve the right to amend these Terms & Conditions at anytime without notice so we encourage customers and users to regularly check for updates. These Terms & Conditions constitute our conditions of sale. We encourage you to email us directly at info@skrhair.com if you have any questions regarding these Terms & Conditions.

Cancellations

You have 7 days to cancel your order starting from the date of purchase. If the product has been posted when you request cancellation you will be required to return at your expense in accordance with our customer returns policy before you are granted a refund. Items must be received with 15 days of this notification to be eligible for a full refund.

Code of Conduct

Our team will always treat customer communication with politeness, kindness and honesty. In support of this, we will not offer any response to rude, aggressive or violent communication.

Customer Information

If you have any difficulty ordering from our website after making modifications to your online security settings please contact us.

We will only use information collected about you lawfully and in accordance with the Data Protection Act (1998). We will not share any of your information with any 3rd party without first obtaining your consent or unless required under law.

If you have subscribed to receive notifications and information from us directly, you may cancel these subscriptions at any time by notifying us by email that you no longer wish to receive such communication.

Customer Returns and the SKR Hair Guarantee

A customer may return any item within 7 days of delivery, for a refund or exchange provided the item(s) meets with the following criteria: All goods must be returned in the original condition they were received.

Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for a refund or exchange as outline in this section. A refund or exchange will not be provided for products returned in a used condition or been tampered with.

Used condition and tampering includes but is not limited to:

hair extensions that have

(i) been cut
(ii) been coloured, dyed, or permed
(iii) had heat applied for the purposes of straightening or curling effect
(iv) that have any damage inflicted as a result of tampering including traces of scents such as cigarette smoke or burning.
(i)extensions that have been removed from the cardboard backing in the original packaging.

While we appreciate any assurance they have not been used, these are hygienic goods and cannot be accepted back under such condition. Under the rules of distance selling, hair extensions are considered "for the supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;". We fully support and enforce this legislation when it comes to items removed from their packaging.

Returns must be requested within 7 days of receipt of delivery. Returns will not be accepted after 7 days unless goods are faulty. Goods are not considered faulty if their condition deteriorates due to poor hair management or poor application of extensions.

The buyer is responsible for all postage costs when returning items to us for refund or exchange. All items are dispatched from and must be returned to: 

SKR Hair LTD 

We ask that you contact us at info@skrhair.com for specific returns instructions before posting your item to us.

We will certainly reimburse any 1st class recorded Royal Mail postage costs if the buyer is returning faulty goods or items that were delivered in error. Once the goods are returned to our premises you will receive either the refund or exchange as you have requested and reimbursement of postage costs to our business.

We will not accept liability for products lost or damaged during transit returned by you. We advise insuring all items returned to us and sending returns via recorded delivery. If the address is different to the one directed by SKR Hair, no refund or exchange shall be given.

If you choose to send back your return or exchange via unrecorded post, we will not be held liable for any delay or loss. This is in accordance with all UK legislation.

All refunds will be actioned to the original payment method provided unless otherwise expressly agreed between you and SKR Hair. Any item returned that is determined to have been tampered or used will be offered to be returned to the customer via email. This return is at the customers expense.

SKR Hair reserves the right to deduct postage costs from any refund amount for goods returned outside the time frames required by the rules of distance selling.

SKR Hair extensions should not be used for permeant hair replacement. Prolonged and uninterrupted use of hair may cause life expectancy of the extensions to decrease.

Delivery of products, associated costs and timelines

Delivery prices for orders within the UK are charged by the weight and value of the order. Prices may also vary due to international destination of the order. We ensure that all orders placed are dispatched to customers within 1 business day, depending on stock availability and final destination.

The majority of our orders are sent via our courier service provided by Parcelforce and through The Royal Mail Postal Service. International orders (outside the UK) may attract custom and duties which are payable by the customer in accordance with the rules and regulation of your country. We shall not be liable for any customs or duty charges.

1) Lost or delayed parcels
Once we have dispatched your items it is then the responsibility of the courier or postal service to deliver. We ask that our US customers allow 15 working days for the delivery items due to unforeseen circumstances such as strike action or chronic weather conditions. We do not consider items to be 'lost in transit' until a certain amount of time has passed in accordance with the independent regulations of the courier or postal service. If an item is lost we will provide an immediate replacement or refund, as directed by you, at no further cost to you.

2) Items Returned To Sender
If we post your item to your nominated delivery address and it is returned to sender we will contact you upon its return to us. For UK addresses we are happy to make one more postage attempt at no extra charge. If you require a refund, the cost of postage will be deleted from the amount initially paid at point of sale.

SKR Hair will not be held responsible for any delay caused by weather, unsafe travel conditions or strike action held by transport companies or associated business. Customers are welcome to return items at their expense for a full refund if an item arrives late - in accordance with our returns policy.

Disclaimer - Warranties

Unless expressly stated to the contrary, the fullest extent permitted by law, our website, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failure of this web site or the linked sites, even if SKR Hair had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

SKR Hair extensions should not be used for permeant hair replacement. Prolonged and uninterrupted use of hair may cause life expectancy of the extensions to decrease.

Entire agreement

These Terms & Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and SKR Hair. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by a partner of SKR Hair.

Hair Products

SKR Hair is not responsible for the way in which you use any product you purchase from our business. We do not accept responsibility if any hair is installed or cared for incorrectly. This includes damage due to colour treatments, cutting, any other purpose of if any products damage your hair or skin as a result of misuse or failure to adhere to our instructions.

Hair Care & Hair Installation

SKR Hair is not responsible for the methods you choose to install and care for your new products. We recommend all hair is installed following our specific instructions or by a professional body trained in installation.

Images & Photos

The images of hair in each item description are an approximation of colour. We do not claim that you hair will look identical to this as the hair has been washed and prepared before each photo. Please note that colour can be shown differently on every computer screen so we cannot be responsible for any variation. Our guarantee provides protection for any item that doesn't suit or match for any reason as long as the item has not been used or removed from its packaging. We provide all items in clear packaging so you can view extensions before removing from packaging or wearing.

Indemnity

You are agree to indemnify, defend and hold harmless SKR Hair, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to legal fees) arising from, without limitation, your use of our website or services, your breach of the Terms of service, your infringement of any intellectual property right or any other right of any person or entity, or you breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Jurisdiction

These Terms & Conditions are governed by the Laws of Scotland and any arising disputes resulting from the use of our website or services shall be dealt with in the Scottish courts. These terms and conditions are to be construed in accordance with the laws of Scotland and irrespective of your place of domicile.

Limitation of Liability

SKR Hair, its partners or affiliates or any party involved in creating, producing or delivering our services, or any website linked to our site or services, shall not be liable in any manner whatsoever for any direct, incidental, consequential, indirect, special or punitive damages arising out of your access, use or inability to use this service or any site linked to this service or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.

We shall also not be liable for any damages or losses arising in contract, tort or otherwise: including lost profits, loss of business, or date: business interruption, damages and/or other consequential losses that result from your use of or inability to use the service and/or from any action taken by you as a direct result of using material provided on the SKR Hair website. This includes sites accessed through links from the SKR Hair website.

Payment & Currencies

All prices are quoted and provided in GBP. Upon checkout a breakdown of all fees will be shown including VAT and postage costs.

We accept most major credit & debit cards. Card payments are processed using the payment gateway PAYPAL. Please note that your credit card company may charge you a percentage surcharge in addition to this transaction.

Under no circumstances will we ask you to send us credit card information via email or post. Please do not send cash, cheques, money orders or credit card information via the post to us. We do not accept this as a payment method and all non-cash will be destroyed. Any monies posted will be donated to charity.

Prohibition

You will not: commit or encourage a criminal offences, send or receive any material which is any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to contrary to the acceptable use polices of any linked sites or community standard generally: transmit or distribute a virus; hack into any aspect of our services; corrupt data; cause annoyance to others users of our site or services; infringe upon the the right of any other person's trademarks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as 'spam'; or attempt to affect the performance or functionality of any computer facilities of or accessed through our website.

SKR Hair reserves the right to void any transaction. Any voided transaction will have funds returned to the original credit or debit card within 5 business days or at the discretion of the merchant facility.

SKR Hair works actively with local law enforcement to prevent online fraud. Any customer suspected of committing a fraudulent transaction will have their registered details provided to national and international police.

Submissions

All information and material submitted by you to SKR Hair or that your publish on any public area of the SKR Hair website shall be provided by the submitter and accepted by the SKR Hair website on a non-confidential basis subject to our Terms & Conditions. Furthermore, we shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and we shall be free to use, edit, copy, republish and distribute (for any legal purpose) and authorise others to do the same, any such information or material and any ides contained in such information or material.

Termination

SKR Hair may at any time terminate or suspend any part of our services without notice.

Variation of Content

SKR Hair shall have the right and absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with our services or which appears on any page of the SKR Hair website.

VAT & Customs

Value Added Tax (VAT) is charged at the current rate of 17.5%. From January 4th, 2010 VAT will be charged at the rate of 20%. The buyer is solely responsible for any import fees, taxes or other charges applied specifically within their country or state. VAT will be changed in accordance with any increase or decrease directed by the UK government and legislative bodies.

Xmas - Lost or delayed parcels

Once we have dispatched your items it is then the responsibility of the courier or postal service to deliver. We ask that our UK customers allow 15 working days for the delivery items due to unforeseen circumstances such as strike action or chronic weather conditions. We do not consider items to be 'lost in transit' until a certain amount of time has passed in accordance with the independent regulations of the courier or postal service. If an item is lost we will provide an immediate replacement or refund, as directed by you, at no further cost to you.

We shall not be held responsible for any delays due to weather conditions or the typical increase in traffic during the holiday seasons.